Refund policy

Returns & exchanges

We want you to love what you ordered. If something isn't right, you may return most pieces within 30 days of delivery, unworn and in their original packaging, for a refund to the original payment method or an exchange.

How to start a return

Email neshidesignscorp@gmail.com with your order number and the piece you'd like to return. We'll send you an insured return label and instructions. Please don't ship anything back before contacting us — jewelry sent uninsured isn't covered if it's lost in transit.

Once we receive it

Returns are inspected within 3 business days of arrival. Approved refunds are issued to your original payment method; depending on your bank, funds typically appear within 5–10 business days. Original shipping charges are not refunded, and the cost of return postage is deducted from your refund unless the piece arrived damaged or incorrect.

Final sale

Because each piece is made to order, the following cannot be returned or exchanged:

Neshi Forever engagement rings and any bespoke or custom-designed piece
Pieces engraved, resized, or otherwise personalized at your request
Gift cards
Earrings and other pierced jewelry, for hygiene reasons, once the seal is broken

Damaged or incorrect items

If a piece arrives damaged, or isn't what you ordered, contact us within 7 days of delivery with photos and we'll make it right at no cost to you — including return postage.

Repairs, resizing and care

Free professional cleaning for the life of your Neshi piece. Ring resizing on solid gold pieces is free within 60 days of delivery; after that, resizing and repairs are quoted individually.

Questions

Email neshidesignscorp@gmail.com and a real person will answer.